Privacy policy

Information and purpose

We use your name, phone, city, address, order and payment details to record, fulfill, deliver and track orders and handle complaints. Logistics enquiries include contact details, company details and your message. Technical events, security logs and service errors may be recorded to protect the system and diagnose faults.

Access and sharing

Access is limited to authorized roles according to their tasks. Information necessary for fulfillment is shared with the payment office, operations team and hosting and transport providers as needed. Processor details, processing locations and international transfer arrangements: [TO FILL]. Do not enter unnecessary sensitive information in notes.

Storage on your device

The cart is stored locally in your browser. Login sessions use authentication cookies. Installing the app may store interface resources for offline use; checkout and order pages are not stored as offline copies. Opening WhatsApp takes you to an external service governed by its policy; the message is not sent until you send it there.

Retention and requests

Retention periods and deletion criteria for orders, enquiries and technical logs: [TO FILL]. To request access, correction or deletion, use the contact page. We may need to verify your identity and retain certain records for legal obligations or disputes. Applicable rights, legal basis and competent supervisory authority: [TO FILL].

Customer accounts

An account is optional and requires your name, email, phone and a password. We use account information to sign you in and show new orders placed while signed in. Earlier guest orders are not linked automatically. Email and phone ownership are currently unverified; email password recovery is unavailable. Passwords are handled by the authentication service and are not visible to store staff.