Returns and refunds

Report a problem

Use the contact page with the order number, item, quantity and a description. For damaged or incorrect goods, retain the packaging and provide photographs through the official contact channel when requested. Do not send goods to a supplier or office before receiving return instructions.

Review

The team reviews the issue, fulfillment stage and affected goods. Return request period, change-of-mind conditions, exclusions, transport costs and return address: [TO FILL]. This information does not exclude mandatory rights concerning defective or non-conforming goods.

Refunds

When a refund is accepted, the team identifies the quantity, amount and any included delivery charges according to the case and applicable rights. A refund request is not evidence that money has been paid. Completion is confirmed only after the actual disbursement and its reference are recorded. Disbursement method and expected processing period: [TO FILL]. Part of an order can be handled without assuming cancellation of remaining items.